Heroes Vodka Online Store Policies
Once Payment has been received and processed, goods will be shipped. Heroes Vodka will use commercially reasonable efforts to ship all items typically within three (3) business days of order placement; however Heroes Vodka will not be responsible for any delays in delivery which are beyond its control. Orders placed on weekends or holidays will be received for processing on the next business day.
All orders placed via Heroes Vodka Web Store, once shipped, will have a delivery tracking number to ensure safe delivery and are subject to the shipping company’s terms and conditions.
Privacy and Security
Heroes Vodka is committed to protecting your privacy. This means we do not release any of your personal information.
We must cooperate fully with any law institution should a situation arise where our information can be of assistance.
All credit card transactions are processed through a secure processor – no credit card information will be stored anywhere on this website.
Heroes Vodka offers a thirty (30) day return policy on new, unused products purchased via our web store.
- Items must be returned in their original state with the original packaging and all accessories.
- Any defective or damaged merchandise received may be returned within that 30 day period for a full refund.
Shipping on Returns
If the reason for the return is not a result of a Heroes Vodka error, you will be responsible for shipping the item(s) back to us before the refund or exchange is issued. If the reason for return is due to our error, such as damaged items or incorrectly fulfilled orders, Heroes Vodka will gladly issue a 100% refund and issue a return shipping label free of charge.